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The site’s CEO, Rafael Meruane, said the delay is due to new wallet security protocols.

Yesterday marked five days since one of the most important cryptocurrency platforms in the region, CryptoMarket, stopped its operations, causing thousands of users to be unable to withdraw their funds and investments.

Tension and complaints are growing in social networks by those affected, who would reach more than 5,000 people.

The company founded in 2016 by Rafael Meruane and Martín Jofré, began on Saturday a process of maintenance and updating of the site’s operating system, which in principle would last only six hours, but ended up extending for several days.

“We had additional delays due to our security protocols in the allocation of wallets. For this reason, of our more than 460 thousand users, approximately 5 thousand still cannot view their balance and we are going to communicate directly with each one of them”, the company explained in a statement.

“We understand everyone’s concern, but we want to reassure them. The platform went through a great change and everything was thought so that we can offer better tools, better rates and more market liquidity for our users,” they added, indicating that the service would be restored to 5:00 p.m. That situation that at the end of this note had not materialized.

Meruane assured that 95% of the services are already normalized, but some wallets are still in the process of migration.

“There are some edge cases that are still in the verification process, but everything will be credited,” Meruane said.

Legal actions

After several days without having news about their investments, four clients of the platform filed a complaint against CryptoMarket in the 4th Guarantee Court of Santiago for the crime of “fraud and other fraud against individuals.”

They accuse millionaire losses because they have not been able to withdraw their investments in Bitcoin at a time when the cryptocurrency has risen 2.68% above US $ 48 thousand, and Ethereum that gains 5% to settle at US $ 3,551.

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