The work of the Center for Telemedicine Assistance in Moscow.  Photo: Sergey Fadeichev / TASS

The work of the Center for Telemedicine Assistance in Moscow. Photo: Sergey Fadeichev / TASS

In government preparing for an increase in the number of calls from Russians due to the rapid spread of omicron-stamma coronavirus. In this regard, a unified service of 122 call centers for COVID-19 will be mobilized in all regions of Russia. This was announced by the Deputy Prime Minister Dmitry Chernyshenko. Under his leadership, a meeting on the work of a single service was held at the government’s focal point 122.

The meeting was attended by representatives of the Ministry of Finance, the Ministry of Health and all regions of Russia.

– There is a worsening of the epidemiological situation. Signs of the fifth wave of coronavirus are clearly visible, during which we will face peak loads on the healthcare system, as well as on the telecommunications system, Chernyshenko said.

He recalled that on behalf of the President in November 2020, call centers of a single federal number 122 were deployed in the regions, where all calls on COVID-19 are directed. This service allows citizens to quickly contact medical institutions and ambulance services in order to receive the necessary assistance.

As a result of the meeting, it was instructed to stress test the readiness of call centers for peak loads and ensure maximum efficiency of the service 122.

According to Chernyshenko, the regions have already received subsidies for 700 million rubles, which will be directed to the development of the service 122.

“These funds should be used to equip call centers, strengthen the staff of operators and introduce voice assistants based on artificial intelligence,” Chernyshenko explained.

He also told the governors that next week the regions with the worst situation in terms of waiting time and the number of unanswered calls in 122 service will be named.

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