Without naming the company directly, Swift said she and her team have asked multiple times “if they could handle this type of demand, and we were assured they could.” It was “great that 2.4 million people got tickets,” wrote the musician. However, she is upset that many of those fans feel like they “had to endure multiple bear attacks” to get the concert tickets. It was initially unclear whether advance sales should take place at a later date and how many tickets are still available. Ticketmaster did not initially respond to the request.
The pre-sale chaos fueled the debate about Ticketmaster’s dominant position in the market. For years, concertgoers have been complaining about hidden fees, rising costs and low ticket contingents as a result of exclusive advance sales. According to a report in the New York Times, the US Department of Justice has launched an antitrust investigation into Ticketmaster’s parent company.