thousands of users are without service in the AMBA

According to the National Electricity Regulatory Entity (ENRE), at 2:00 p.m. some 36,659 users of the Edesur concession area remained without electricity in the neighborhoods of Flores, Mataderos, La Paternal and Parque Patricios, and towns in the southern suburbs such as Avellaneda, Lanús, Presidente Perón, Esteban Echeverría and Lomas de Zamora, among others, due to interruptions in the medium or low voltage service.

In the case of the Edenor area, users without electricity reached 4,809 in the Buenos Aires districts of Tres de Febrero, La Matanza, Merlo, Tigre, Hurlingham, Moreno, Escobar and Pilar, among others.

However, the company confirmed that early this morning there was a problem at the Edison substation, which affected the service of 150,000 customers, and a little more than an hour ago it could be restored.



The demand for energy measured minute by minute by Cammesa registered a new historical peak for a business day of 27,983 MW of power after 2 p.m.

Within this framework, the national government asked large industries to restrict supply from 1 to 4 pm to avoid stressing the system and maintain residential supply. “The system is working at full capacity. We have communicated with the large users, who demand the most and do not have a continuous cycle, so that during peak hours they reduce the demand for energy”, he claimed Dario Martinez, Secretary of Energy of the Nation.

The chamber companies gave their commitment to the Government to accompany the reduction of electricity consumption. The general secretary of the Argentine Confederation of Medium Enterprises (CAME), Ricardo Diab, he assured that “It is time to support and accompany” the Government’s request made to the business sector to reduce energy demand for 48 hours. “If the issue is for two days and coordinated, there is no difficulty in accompanying the request,” Diab said this afternoon in statements to Radio Con Vos and specified that the government’s recommendation “It is not so that all the machines are turned off, if not to rationalize consumption”.

The president of Industriales Pymes Argentinos (IPA), Daniel Rosato, He clarified that the request does not include industries with continuous processes, since in that case the alteration of the production modalities becomes more difficult and onerous. The leader stressed that “for the first time” a government resorts to warning companies in advance so that they can design their activity, and in this way “minimize the negative impact” due to the temporary drop in production. “It always happened that they cut our power without warning, wreaking havoc on us”, he raised.

For its part, Pro Tejer Foundation, who leads Priscilla Makari and groups together chambers and companies in the textile sector, released a statement in which it states that it will accompany “the government initiative reducing the use of electrical energy to the minimum possible at the requested times to avoid greater tensions in the system.”

To maintain the service, Edesur installed generators in the City of Buenos Aires and Greater Buenos Aires to reinforce the system in the face of the heat wave. Through a statement issued at noon, Edesur apologized to customers for “the inconvenience caused” and remembered “measures to save energy“.

Edesur placed Four Packs generators in different parts of the Federal Capital and Greater Buenos Aires, as an extraordinary measure to reinforce the electrical system in the face of the historical heat wave that the country is facing.

Another of the measures that the Government adopted to avoid power outages was to decree an administrative leave in the public function from 12 noon. The same will happen this Friday, January 14. In this way, most government buildings would close their doors and have no need to consume electricity. The head of the Buenos Aires government, Horacio Rodríguez Larreta, He refused to implement that decision and affirmed that he has “the vast majority of people dedicated to caring for the pandemic.”

How to claim before the ENRE for the power outage?

  • If you suffered a prolonged power outage of 36 hours or more, or several repeated outages in the same month (4 or more), you can make the claim
  • The company must make a refund on your bill for the energy not supplied. Always claim first with the distributor and keep the number of each claim
  • If the provider breaches its obligation to the claim, You must contact the ENRE to report this situation and continue with the refund process

How to carry out the procedure before the ENRE to reimburse the electric service bill?

For this, you have to follow these steps, to notify the corresponding company and notify the ENRE of the cuts:

  • Complete the ENRE form, with the service invoice at hand and with the claim number (s).
  • In the option Select the type of claim to be made, opt for Prolonged Cut or Repeated Cut.
  • The ENRE will notify you of the procedure to be applied.
  • The distributor will will refund the corresponding amount (in kWh) on your next bill. If the refund exceeds the amount of your invoice, the borrower will credit it in the following invoice (s).

What data and documentation must I submit?

  • Claim number (s) made to the company
  • Signed note where you indicate:
  • the date / s and time / s of the start of the cut / s
  • the date / s and time / s of the end of the cut / s
  • Service invoice
  • If the service is not in your name: a copy of the property title or rental contract, or a service or ID where the address is recorded.

For more information and monitoring of your procedures, call 011 5199 0950.

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