Marcelo Cabral, 47, was barred five times after unsuccessfully trying to go through the revolving door with metal detectors, at a Caixa Econômica Federal branch in the Jucutuquara neighborhood in Vitória (ES). Despite warning several times about having had surgery to implant a metal prosthesis, access was only possible after he publicly lowered his pants to show the scar from the surgery.
“When it was my turn to go through the revolving door, I went to the security that controls access and said that I had a prosthesis. I said ‘I have a prosthesis in my hip, I’ve been to other banks and the door always locked’ “, explained Marcelo in an interview with UOL.
The customer said that he needed access to the internal area to resolve a problem with his account, however, he realized that the treatment received at other banks, until then, had been different.
“They didn’t raise any suspicion that I would be a danger to banks and customers,” he says.
In a post on your profile of Facebook, he said he does not know if he was a victim of racism or another crime, but now he is receiving guidance from the black movement in Vitória and said he is receiving psychological support.
“I had never gone through such an embarrassing situation, not only having to lower my pants to show the scar, but also […] understand that it was because of my color that I presented a risk to the agency,” said the self-employed person.
The episode took place last Friday morning (10), when Marcelo was at the agency together with his wife. The entire situation would have lasted around six minutes.
He claims that he has had the prosthesis for two years and that this was the first time he had to go through a situation of embarrassment of this type.
Marcelo managed to enter the agency, but said that no one came to him to explain about the procedures or calm down about the situation. “When I accessed the bank, it felt like I had gone from one world to another. It felt like nothing had happened.”
Nervous and irritated by the embarrassment, Marcelo decided to call his lawyer and did not complete the service. Part of the action was videotaped by his wife and must be part of the evidence of the lawsuit he intends to file against the company that handles the agency’s security, the security guard and Caixa.
“I had no difficulty in gathering witnesses present to participate in the investigation that will be opened and in the action that I will take to court,” he said.
Wanted by UOL, Caixa Econômica Federal informed through an official note that the use of automatic doors with metal detectors is in accordance with Law 7.102/83 and with Ordinance 3.233/12 of the Federal Police Department. The bank also said that the screening of those who access the branches is done to “guarantee the correct direction in the service and distribution of passwords” and that the procedure is aimed at customer safety, “never for create obstacles or constraints to users”.
According to the statement of the banking institution, “as soon as he informed about the prosthesis, the client received the appropriate referral for assistance”.
Check out Caixa’s official note in full:
“CAIXA informs that it uses automatic revolving doors with metal detectors in its branches in accordance with Law 7,102/83 and Ordinance 3233/2012 of the Federal Police Department, which regulates the entire security system in financial institutions nationwide.
In view of the reported case, the bank clarifies that, upon entering the branch, customers undergo screening, in order to ensure correct guidance in the service and distribution of passwords. Once informed about the prosthesis, the client received the appropriate referral for care.
It should be noted that revolving doors are used by banks to prevent people from accessing the branches, carrying objects that put the safety of customers and employees at risk, never to create obstacles or constraints for users.”