Taylor Swift
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Taylor Swift ©AFP

American pop star Taylor Swift has hit the Ticketmaster platform hard on Friday, after the sale of tickets for her upcoming tour has turned into chaos.

jvhSource: BELGA

Ticketmaster, the digital platform that sells tickets for the singer’s US tour, decided on Thursday to cancel the sale of those tickets to the general public, due to the “extremely high burden on the system”, and because there are still not enough tickets available. were in stock. The company had already sold more than two million presale tickets for select groups of Taylor Swift fans. Due to the huge demand, the website had also crashed several times.

Numerous ‘Swifties’ then expressed their dissatisfaction with Ticketmaster’s working method on social media. They complain that they had to stand in the digital queue for hours on a faltering website.

Swift: “Unbearable”

In a statement on Instagram, Swift itself does not spare the criticism of Ticketmaster. “It’s really great that 2.4 million people were able to get tickets, but it pisses me off that many of them feel like they had to go through a nightmare to get them,” she writes. “I am not going to apologize for anyone. We asked them several times if they were able to handle this type of request. And they assured us they could.”

“It’s unbearable for me to see mistakes happen and not have a recourse against them,” Swift continues, but does not name Ticketmaster. It remains very difficult to “trust an external entity”, it still sounds.

Monopoly position

The case has also angered Ticketmaster’s monopoly position. Several members of the US Congress expressed their displeasure about this this week. According to the New York Times In fact, the Justice Department has already opened an antitrust investigation into the company. It is being investigated whether Live Nation, the parent company of Ticketmaster, has abused its power in the live music industry.

© Instagram Taylor Swift

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