Tender for free Wi-Fi network maintenance and citizen service call center in León

Leon, Guanajuato.- To guarantee internet connectivity in the Citizenship Squares and in rural communities, the Government of Leon maintenance service will be tendered.

The Municipal Procurement Committee authorized in this Monday’s session to publish a local public tender for the contracting of the maintenance and operation policy service to the 71 digital connectivity nodes that currently work with Wifi (68 in rural delegations and three in Citizenship Squares).

The contract for 12 months will be in charge of the Directorate General for Innovation. The budget ceiling is 5 million 371 thousand pesos and, considering that the total number of average users per month is 246 thousand 129, the cost per user per month would be 1.82 pesos.
Carlos Torres-BarrientosDirector of Innovation, indicated that the infrastructure is already municipal.

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He added that the budget has been approved to bring Internet connection to another 14 rural delegations in the second semester, plus another 14 that the State Government has and the 68 that the Municipality already operates, 100% coverage would be reached.

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In addition to maintenance, the contract includes: the functionality of sociodemographic studies, dissemination campaigns and quick mailbox for 12 months. As well as the functions of analytics, data dashboard and information patterns.

Also Call Center

It was also authorized to launch the call for face-to-face restricted bidding for the contracting of the call center for attention to citizens (attention to the 072 and the chatbot of WhatsApp) from Monday to Sunday from 8 in the morning to 8 at night.

Due to the available budget, the contract period will be for nine months (July 24 to April 24). On average, 17,000 calls per month are received by the Call Center.

The councilor for Morena, Gabriela Echeverria Gonzalezrequested to verify that the citizens’ reports are attended to in a timely manner by the dependencies.

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The Secretary of Liaison and Care for Leonese, Daniel Campos Langocommented that 10% is randomly marked to verify attention and that each dependency estimates a response time to the complaint and must comply with it.

Other calls

In addition, the Committee approved the national public tender for the acquisition of clothing, uniforms and protective items for the operational staff of the Secretariat of Security, Prevention and Citizen Protection. The budget ceiling for this purchase is 17 million 329 thousand pesos.

It was also approved to issue the national public tender for the acquisition of radio communication equipment for dependencies (Police, PC, Inspection, Mobility). There are 175 articles and the available budget ceiling is 6 million 972 thousand pesos.

The national public tender for the acquisition of antivirus licenses for the Information Technologies Department was approved. The budget is 5,287,000 for the acquisition of 2,150 licenses with a coverage period of three years.

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